Please note delivery charges will not be refunded.
Delivery Information for UK Orders
Royal Mail Signed For Delivery
- We use the Royal Mail Special Delivery Signed For Service, which will arrive before 9pm.
- Delivery charges are £10 for all UK addresses and will need to be signed for.
- We endeavour to dispatch all orders within two working days.
- If your order is placed on a Friday before 2pm, it will be processed and posted to be delivered on Monday.
- All weekend orders will be processed on Monday for next day delivery.
- For weekday deliveries before 1pm or Saturday deliveries, please call on 0207 730 3323 or email [email protected] to arrange.
- Delivery time is subject to product availability and clearance of payment.
Please note that there are some remote areas within the UK where the Royal Mail cannot guarantee next day delivery, such as Highlands and Islands.
- Orders can also be collected from our Symons Street store free of charge. For directions, please visit our contact us page.
London Same Day Delivery
- For urgent orders to any London postcode, a Same Day Courier Service is available for £20. This includes full insurance cover.
Delivery Information for International Orders
We apologise on behalf of French customs but they are currently putting a stop to many shipment types from the UK into France – so at this time we are unable to ship orders to France. For more information please email us at [email protected]
Overseas orders are shipped by FedEx; all online orders placed by 2pm will be processed and posted within two days, with expected delivery of 2-3 working days.
- For international shipping, ALL duties and taxes are the responsibility of the customers.
For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your parcel is returned to us.
- Costs vary depending on country:
- Europe – £25 (excluding Romania, Latvia and Poland which are £30)
- USA, Australia, New Zealand, Canada, Hong Kong, China, Japan – £35
- Russia – £200
- Rest of the World – please call on 0207 730 3323 or email [email protected] to discuss delivery.