Careers at Kiki

Brand History

Coming from a family of antique jewellers, Kiki first started her business in 1985, inspired by the colourful gemstones she was surrounded by as a child. Nearly 35 years later, Kiki McDonough has become one of the most desirable British fine jewellery brands. Based in the heart of Chelsea, London Kiki’s flagship store is a haven of iconic colourful jewellery.  Inspired by her customers, her own lifestyle and the ballet, Kiki’s passion for colour, elegance and workmanship is evident in every piece of Kiki McDonough jewellery.

Company Culture Job Opportunity

Kiki McDonough is a well-established brand that has managed to maintain its authentic, close-knit family environment. We employ like-minded, motivated individuals who are passionate about fine jewellery, with a willingness to learn and collaborate with one another. The founder Kiki is still involved in all aspects of the company, from the creative to the business side, and actively encourages all staff to contribute their own ideas towards new collections and projects. 

    Kiki Perks

    • Wear jewellery
    • Private healthcare
    • Well-being support via an EAP programme.
    • Selection of office snacks
    • Team socials
    • Jewellery loyalty scheme
    • A work from home day each week
    • Lovely offices in the heart of Chelsea

    Retail Operations assistant– Luxury Jewellery  

    A Life of Colour since 1985. Founded in London by fifth-generation jeweller Kiki McDonough, the eponymous fine jewellery brand is renowned for showcasing vibrant gemstones in timeless and wearable designs.  

    With a dedication to exceptional craftsmanship and responsibly sourced materials, Kiki designs exquisite jewellery to complement a modern lifestyle. Loved and worn by generations globally, her colourful creations bring joy to every occasion and are cherished as heirlooms for ages to come. The brand is stocked in prestigious brand partners including Fortnum + Mason, Neiman Marcus, The Watches of Switzerland Group and is available globally online via www.kiki.co.uk, on Harrods.com and  FarFetch.com. 

    Job Description: 

    The Retail Operations Role reports to the Operations Manager and plays an integral part in Client Services and the Logistical elements of stock movement and management across all areas of the business. This role is based at our Flagship store, 12 Symons Street London Location and is a full-time role. This is an entry to mid-level role and dependent on relevant experience in a similar operational role within a luxury of fashion environment. This is a wonderful opportunity to work with a beautiful product within an established and growing brand. 

    Key Responsibilities: ​ 

    • You will be the main point of contact between the Retail team and our suppliers regarding client orders (including bespoke), repairs, valuations and price enquiries. 
    • Liaising with suppliers and workshops to ensure the smooth running of repairs and client orders. 
    • Responsible for handling the movement goods in and out of the business. 
    • Responsible for Ecommerce shipments and order send outs for Wholesale Accounts. 
    • Supporting different departments with stock for events and press loans. 
    • Supporting the M&P Supervisor to ensure accurate and timely Assay management. ​ 
    • Organising workshop dispatches and collections via couriers. 
    • Via the relevant courier portals, monitor and record parcels in transit to facilitate any issues via the relevant portals and communicating with the appropriate department. ​ 
    • Organising relevant customs paperwork on shipments. 
    • Monitor and ordering of client and WS packaging for all channels of the business.  
    • Maintain packaging levels for all departments. 
    • Handling rolling stock counts across all collections ensuring accuracy and availability​. 
    • Ensure smooth movement of stock in and out of the business with RTR transfer and approval management. ​ 
    • Receive and record inbound parcels and ensure they are handed to the correct department/ location. ​ 
    • Along with M&P Supervisor onboard replenishment stock and wholesale stock. 
    • Support with QC and onboarding. 
    • Work alongside the retail team to ensure organisational upkeep of overstock. ​ 
    • Manage levels of earring and drop components balancing stock levels 

    Kiki McDonough is a global brand committed to celebrating the diverse voices of our employees, partners, and the customers we serve. We are a proud member of the RJC (Responsible Jewellery Council) and we continue to implement sustainable changes to ensure we are caring for our environment and our team. 

    Our Aims and Values: 

    Our goal is to continue to grow as a leading luxury brand, delivering outstanding quality, timeless and classic design and excellent customer service. We are: 

    A Customer First business: 

    Our customers are at the heart of everything we do. We will always strive to deliver outstanding and personal service with every interaction, to ensure their continued support and loyalty. 

    Caring: 

    We treat our colleagues with respect and treat others as we would wish to be treated. We are open and honest, deliver constructive feedback and seek to create a supportive and empathetic professional environment. 

    Fast Paced: 

    We are a small but passionate team, and we want to reach as many new customers as we can. We combine agility, focus and an entrepreneurial spirit, so we can move at pace and with changing priorities. 

    Exceptional: 

    We strive to continually learn about our customers, market trends and analysis data. We challenge ourselves and others to make the right decisions and add value to our business, contributing ideas and actions that move our brand forward. 

    Skills + Attributes required: 

    • Proficient in Microsoft Office  
    • Able to work with various delivery portals DHL, Fedex etc. 
    • Numerical and intermediate Excel skills  
    • Good analytical skills 
    • Good organisation skills 
    • Able to multi-task and prioritise 
    • Accuracy and attention to detail 
    • Comfortable with using stock and IT systems (Full Training will be given) 

    *Full time role, Monday to Friday. 

    To be successful at Kiki McDonough: 

    • You’re have a can-do attitude. 
    • You’re a happy team player. 
    • You are personable and positive. 
    • You’re willing to learn and are approachable. 
    • You are honest and straightforward and solve problems/look for solutions. 
    • You enjoy working in a creative environment. 
    • You have a sense of humour. 
    • You are an insatiable learner.