Extended Christmas Returns:

We are pleased to offer an extended returns period for the festive season.

All instore purchases made between Friday 13 November and Thursday 24 December 2026, can be returned for exchange up to and including Friday 15 January, 2027.

Online purchases made between Friday 20 November and Thursday 24 December, 2026, can be returned for refund or exchange up to and including Friday 15 January, 2027.

*Please note this does not include bespoke or customised pieces.

Online & Phone Orders 

• You can return unwanted items within 21 days of receipt, provided they are unworn, in their original packaging and with all security tags intact. To start a return, submit a request via our returns portal here, where you can print a prepaid returns label and find your nearest FedEx drop-off point. Please drop off your return within 5 days of submitting your request. Mark the package "RETURNED GOODS"

 

• To cancel an order before it has been dispatched, email us at info@kiki.co.uk, call +44 (0)20 7730 3323, or submit a cancellation request via your account here.

 

• Refunds (excluding original shipping and state taxes) will be issued within 30 working days*.

*Working days are Monday to Friday excluding UK public holidays.  

Special/bespoke Orders

Special orders or Bespoke orders cannot be exchanged or refunded. Examples but not limited too; rings that have been made to your size or a specific size, any item ordered in a gold or gemstone colourway that we do not hold in stock or items that have been made to your specification.  

FAQ

Do your jewellery pieces come with a warranty?

Kiki McDonough's pieces are guaranteed for 12 months from the date of purchase against the unlikely event of faulty materials or workmanship. During this period pieces will be repaired free of charge providing that:                                              

1. The piece is returned with evidence of the purchase date.
   
   

2. The piece has not been misused or handled carelessly.
   
   

3. On inspection the piece does not show any undue wear and tear.
   
   

4. Repairs have not been attempted by anyone other than by our service staff.   
   
   

Contact Us

 +44 (0) 20 7730 3323

Info@kiki.co.uk