Careers at Kiki

Who We Are:

Coming from a family of antique jewellers, Kiki first started her business in 1985, inspired by the colourful gemstones she was surrounded by as a child. Nearly 35 years later, Kiki McDonough has become one of the most desirable British fine jewellery brands. Based in the heart of Chelsea, London Kiki’s flagship store is a haven of iconic colourful jewellery.  Inspired by her customers, her own lifestyle and the ballet, Kiki’s passion for colour, elegance and workmanship is evident in every piece of Kiki McDonough jewellery.

Our Aims and Values:

Our goal is to continue to grow as a leading luxury brand, delivering outstanding quality, timeless and classic design and excellent customer service. We are:

A Customer First business:

Our customers are at the heart of everything we do. We will always strive to deliver outstanding and personal service with every interaction, to ensure their continued support and loyalty.

Caring:

We treat our colleagues with respect and treat others as we would wish to be treated. We are open and honest, deliver constructive feedback and seek to create a supportive and empathetic professional environment.

Fast Paced:

We are a small but passionate team, and we want to reach as many new customers as we can. We combine agility, focus and an entrepreneurial spirit, so we can move at pace and with changing priorities.

To be successful at Kiki McDonough:

• You’re have a can-do attitude.
• You’re a team player.
• You’re willing to learn and are approachable.
• You are honest and straightforward and solve problems/look for solutions.
• You enjoy working in a creative environment.
• You have a sense of humour.
• You are an insatiable learner.

What we offer:

• Wear jewellery.
• Private healthcare.
• Wellbeing support via an EAP programme.
• Selection of office snacks.
• Team socials.
• Birthday lunches.
• Jewellery loyalty scheme.

Opportunity (Open Vacancy):

The role of the PA + Office Assistant at Kiki McDonough reports to the Operations Manager and Kiki McDonough.

PA duties to Kiki McDonough: 1-2 hours per day variable

• Travel arrangements. 
• Responding to emails. 
• Ordering goods. 
• Event planning. 
• Charity partnership correspondence. 

Projects supporting different teams:

• Responsible for continued improvements in internal workflow optimisation & efficiency.​
• Organisation of all company documents and systems.
• Spend management across multiple areas involving supplies and petty cash management.
• Assisting with projects big and small as they arise.
• Responsible for organising team outings, lunches, employee incentives, employee perks.
• Supporting different teams, i.e. stock counts, packaging levels, admin support on various projects.
• Travel arrangements for team members.

Office Management:

• IT equipment and supplies allocation and updating as required.
• Employee Onboarding / Offboarding.
• Responsible for maintaining and ordering Retail and Office Supplies​.
• Invoices + Filing Management for finance department.
• Inhouse problem solver for an IT challenges, with the support of the IT contractor.
• Printer equipment management. 
• ERP provider: Manage all open tickets to ensure they’re actioned and closed.

Contractors:

• Day to day liaising with our IT support provider for (IT & Phones), helping to solve internal issues as they arise.
• Monitoring of energy services for billing and resource management and ensure compliance with negotiated contract terms.
• Ensuring risk assessments are maintained across all areas.
• Ensuring maintenance and organisation of contracts for external partners.
• Co-ordinate the in-house cleaning functions.
• Being the point of contact for reactive repairs, maintenance and liaise with our external contractors to resolve.
• Alarms, fire and security and health and safety maintenance along with Operations Manager.
• Have a complete understanding of all CCTV systems, security systems, phone systems, door systems, fire alarm systems scheduling work and upkeep with contractors as required. 

Essential Criteria:

• Experience in a PA role.
• Minimum of 2 years’ experience in a facilities management or retail operations role.
• Minimum of 2 years’ experience managing projects from inception to completion.
• Strong systems and IT capability.
• Ability to problem solve and evolve current systems.
• Team player, this role will support all teams in the business.
• Flexible and adaptable to a fast pace environment.
• Good financial acumen.
• Planning and Organising skills.
• High standards and attention to detail.
• Self-motivation.
• Excellent listening skills.